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Supervisor Clerical Services - Oklahoma City, OK

Company: UnitedHealth Group
Location: Oklahoma City
Posted on: September 21, 2022

Job Description:

$2,000 Sign On Bonus For External CandidatesCombine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your lifes best work. SMThis position is responsible for providing leadership and overseeing the onsite patient access services staff. Under limited supervision and following established policies and procedures assist in designing, administering, and monitoring policies and procedures; ensures best practices maintained for registration, including point of service collections, insurance eligibility; assists in developing and administering supplies and equipment budgets. Responsible for communication of managed care requirements, and regulatory guidelines. Interviews, hires and assigns work staff. Manages employee scheduling and timekeeping. Creates a work environment for staff through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance. Encourages and supports staff decision-making within their scope of responsibilities.Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 08:00am 05:00pm. Our office is located at 1111 North Dewey Ave., Oklahoma City, OK 73103.Primary Responsibilities:

  • Oversee onsite patient access staff efforts to ensure timely and efficient flow of patients
  • Support and supervise the performance and productivity of the team as it relates to onsite patient access services and pre-defined goals/targets, providing continual feedback and guidance to the team
  • Oversee development and implementation of corporate standardized processes to guarantee the integrity of demographic, financial, and clinical information that is directly related to the registration, admission, discharge and transfer process
  • Coordinate with onsite patient access services manager and PSC to reduce patient access denials across the system and maintain a working environment which remains in compliance with local, state, and federal regulations at all times.
  • Ensure that patient experience standards are met.
  • Monitors work queues and reports to ensure accurate registration for claims submission.Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • High School Diploma / GED (or higher)
    • 3+ years of experience in a healthcare revenue cycle or clinic operations, or at least 1+ years of related experience in a leadership role
    • Detailed knowledge base in registration, emergency department and billing practices, as well as an understanding of how these areas impact the flow of work throughout the departments and organization
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.Preferred Qualifications:
      • Bachelor's degree (or higher)Soft Skills:
        • Excellent organization, interpersonal, and customer service skills
        • Ability to work independently, make decisions, meet deadlines, multi-task and solve problems, working under a moderate to high degree of pressure
        • The ability to independently plan, schedule, and respond on a wide variety of subjects and situations
        • The ability to perform the duties of the staff supervised
        • Good oral and written communication skills to work with patients, physicians and department staffUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-militaryLearn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vetCareers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your lifes best work. SMPLEASE NOTE The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: #RPO, #Red

Keywords: UnitedHealth Group, Oklahoma City , Supervisor Clerical Services - Oklahoma City, OK, Administration, Clerical , Oklahoma City, Oklahoma

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