Secretary

Company: Oklahoma Farm Bureau Insurance
Location: Oklahoma City
Posted on: February 22, 2021

Job Description:

Primary Purpose: Performs administrative duties to assist adjusters with some or all areas of the claims process. Essential Duties and Responsibilities include the following. Other duties may be assigned.- Answer incoming telephone calls and give information to callers, take detail messages, or transfer calls to appropriate individuals.- Process, modify, and update claims files by using the computer system to enter, access or retrieve claim data.--Print reports and collect other information as needed. - Send notifications to insureds and contact insureds or other involved persons to obtain additional information as needed.- Order reports, such as police reports, if necessary.- Enter claim payment information into computer system and transmit claims for payment.--Post or attach information to claim file.--Balance daily claim payments as needed. - Record adjuster's claims for length of time.- Provide customer service, such as giving limited instructions on how to proceed with claims or providing referrals to auto repair facilities or local contractors.- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.- Provide administrative support such as composing and typing routine correspondence, answer and screen telephone calls, read and route incoming mail, order and maintain supplies. Proof documents and correspondence for accuracy and correctness.- Purchase office supplies and maintain office petty cash account.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience High school diploma or general education degree (GED); and one to three years of related experience. Other Qualifications o Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience.o Ability to manage stress due to high volumes of work, long hours, and dealing with discontented insureds and/or third parties. o May be required to work unscheduled hours, such as, overtime, holidays, and/or weekends during high volume work loads due to storm seasons and/or catastrophes or according to department needs. For complete job description, please visit the career page on our website www.okfbinsurance.comEOE

Keywords: Oklahoma Farm Bureau Insurance, Oklahoma City , Secretary, Administration, Clerical , Oklahoma City, Oklahoma