Secretary
Company: Oklahoma Farm Bureau Insurance
Location: Oklahoma City
Posted on: February 22, 2021
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Job Description:
Primary Purpose: Performs administrative duties to assist
adjusters with some or all areas of the claims process. Essential
Duties and Responsibilities include the following. Other duties may
be assigned.- Answer incoming telephone calls and give information
to callers, take detail messages, or transfer calls to appropriate
individuals.- Process, modify, and update claims files by using the
computer system to enter, access or retrieve claim data.--Print
reports and collect other information as needed. - Send
notifications to insureds and contact insureds or other involved
persons to obtain additional information as needed.- Order reports,
such as police reports, if necessary.- Enter claim payment
information into computer system and transmit claims for
payment.--Post or attach information to claim file.--Balance daily
claim payments as needed. - Record adjuster's claims for length of
time.- Provide customer service, such as giving limited
instructions on how to proceed with claims or providing referrals
to auto repair facilities or local contractors.- Greet persons
entering establishment, determine nature and purpose of visit, and
direct or escort them to specific destinations.- Provide
administrative support such as composing and typing routine
correspondence, answer and screen telephone calls, read and route
incoming mail, order and maintain supplies. Proof documents and
correspondence for accuracy and correctness.- Purchase office
supplies and maintain office petty cash account.Qualifications To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Education and/or Experience High school diploma or
general education degree (GED); and one to three years of related
experience. Other Qualifications o Must have knowledge of
secretarial, office administrative procedures, and knowledge of use
and operation of standard office equipment, at a level generally
acquired through 1+ years related experience.o Ability to manage
stress due to high volumes of work, long hours, and dealing with
discontented insureds and/or third parties. o May be required to
work unscheduled hours, such as, overtime, holidays, and/or
weekends during high volume work loads due to storm seasons and/or
catastrophes or according to department needs. For complete job
description, please visit the career page on our website
www.okfbinsurance.comEOE
Keywords: Oklahoma Farm Bureau Insurance, Oklahoma City , Secretary, Administration, Clerical , Oklahoma City, Oklahoma
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