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Appeals Officer (Appeals Quality Measurement Systems Reviewer)

Company: Department of the Treasury
Location: Oklahoma City
Posted on: November 25, 2022

Job Description:


Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

Learn more about this agency



* Accepting applications

* Open & closing dates

11/02/2022 to 11/16/2022

* Salary

$94,373 - $150,703 per year

* Pay scale & grade

GS 13

* Help


1 vacancy in the following locations:

* 417 20th St North Birmingham, AL

* 417 20th St North Anchorage, AK

* 4041 N Central Ave Phoenix, AZ

* 300 W Congress Tucson, AZ

* Show more locations (72)

* 700 P St Fresno, CA

* 24000 Avilia Rd Laguna Niguel, CA

* 501 W Ocean Blvd Long Beach, CA

* 300 N Los Angeles St Los Angeles, CA

* 4330 Watt Ave Sacramento, CA

* 290 N D ST San Bernardino, CA

* 701 B St San Diego, CA

* 100 First St San Francisco, CA

* 55 S Market St San Jose, CA

* 600 17th St Denver, CO

* 333 East River Dr East Hartford, CT

* 150 Court St New Haven, CT

* 1111 Constitution Ave NW Washington, DC

* 400 W. Bay St Jacksonville, FL

* 51 SW First Ave Miami, FL

* 1000 S Pine Island Rd Plantation, FL

* 2203 N Lois Ave Tampa, FL

* 401 W Peachtree St Atlanta, GA

* 1003 Bishop St Honolulu, HI

* 550 W Fort St Boise, ID

* 200 W Adams Chicago, IL

* 2415 W Cornerstone Ct Peoria, IL

* 575 N. Pennsylvania Indianapolis, IN

* 100 East Wayne St South Bend, IN

* 210 Walnut St Des Moines, IA

* 7125 Industrial Rd Florence, KY

* 600 Dr Martin L King Pl Louisville, KY

* 600 S Maestri Place New Orleans, LA

* 440 Western Ave South Portland, ME

* 31 Hopkins Plaza Baltimore, MD

* 310 lowell St Andover, MA

* 10 Causeway Boston, MA

* 985 Michigan Ave Detroit, MI

* 3251 N Evergreen Dr NE Grand Rapids, MI

* 30 E Seventh St Wells Fargo Pl Saint Paul, MN

* 100 W Capitol Jackson, MS

* 2345 Grand Kansas City, MO

* 1222 Spruce St Saint Louis, MO

* 1616 Capitol Ave Omaha, NE

* 110 N City Pkwy Las Vegas, NV

* 75 Portsmouth Blvd Portsmouth, NH

* 1 Newark Center Newark, NJ

* 6200 Jefferson St NE Albuquerque, NM

* 130 S. Elmwood Avenue Buffalo, NY

* 5000 Corporate Dr Holtsville, NY

* 290 Bwy- Foley Square New York, NY

* 300 South State St Syracuse, NY

* 1600 Stewart Ave Westbury, NY

* 10715 David Taylor Dr Charlotte, NC

* 4905 Koger Blvd Greensboro, NC

* 550 Main St Cincinnati, OH

* 1375 E Ninth St Cleveland, OH

* 200 N High St Columbus, OH

* 55 North Robinson Oklahoma City, OK

* 1220 SW 3rd Ave Portland, OR

* 600 Arch St Philadelphia, PA

* 1000 Liberty Ave Pittsburgh, PA

* 1835 Assembly St Columbia, SC

* 710 Locust St Knoxville, TN

* 5333 Getwell Rd Memphis, TN

* 801 Broadway Nashville, TN

* 300 E. Eighth St Austin, TX

* 4050 Alpha Rd Farmers Branch, TX

* 8701 S Gessner Houston, TX

* 8122 Datapoint Dr San Antonio, TX

* 324 25th St Ogden, UT

* 178 S Rio Grande St Salt Lake City, UT

* 400 N Eighth St Richmond, VA

* 915 Second Ave Seattle, WA

* 11 Chenoweth Dr Bridgeport, WV

* 150 Court St Charleston, WV

* 211 West Wisconsin Ave Milwaukee, WI

* Remote job


* Telework eligible

Yes-as determined by the agency policy.

* Travel Required

Occasional travel - 1 to 5 nights per month.

* Relocation expenses reimbursed


* Appointment type

Permanent - NTE 1 Year, May Be Extended up to 3 years, will not be made permanent.

* Work schedule

Full-time -

* Service


* Promotion potential


* Job family (Series)

0930 Hearings And Appeals

* Supervisory status


* Security clearance

Not Required

* Drug test


* Position sensitivity and risk

Moderate Risk (MR)

* Trust determination process


* Announcement number


* Control number



This job is open to

* Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

* Internal to an agency

Current federal employees of this agency.

Clarification from the agency

Open to IRS Career/Career-Conditional, Treasury/IRS CTAP, & IRS RPP employees




A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

Office of Appeals Case and operations Support; Policy, Planning, Quality & Analysis; AQMS.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As an Appeals Officer AQMS Reviewer you will:

Performs closed case reviews using Appeals Quality Standards and Attributes (AQSA). Decides nature and extent of review necessary. Interprets and applies AQSA using the Appeals Quality Measurement Standards Guideline.

Evaluates Appeals case work by the application of closed case review standards and related specific attributes and procedures as defined by the Guideline. Determines whether conclusions reached by Appeals are consistent with tax law, procedure and policy requirements.

Manages and coordinates assigned programs and projects. Acts as a contact point for related program activities. Develops and distributes instructional material when appropriate. Prepares, maintains and updates technical/desk procedures. Conducts research, and provides guidance, feedback, reports and analyses on program operations and results.

Analyzes and reviews case files, supporting documents and other information for adequate factual and technical development of issues; the proper application of tax law, Appeals policies and procedures; and appropriate case resolution and settlement.

Works with team members to identify ways to improve the quality review process. Promotes team concept through a variety of ways that may include coaching other team members and sharing best practices or institutional knowledge. Maintains appropriate liaison and professional contact with other divisions of IRS.

Keep current with significant changes in the Internal Revenue Code, regulations, the IRM, court decisions, and other tax publications which relate to assigned areas of responsibilities.

As required, may be designated to perform other duties associated with the closed case review process and serve as a technical advisor.

Perform other duties as assigned.



Conditions of Employment



Visit the IRS SPD Library to access the position descriptions.

* If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

* Obtain and use a Government-issued charge card for business-related travel.

* The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.


Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:


You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Experience applying professional accounting principles, theory, and practices to analyze and interpret accounting books, records, or systems specifically to determine effect on tax liabilities or financial statements; Preparing, examining, interpreting and analyzing financial statements; Experience using accounting or legal knowledge of tax implications to make financial or business decisions; Recognizing and assessing the complexity of accounting or legal issues; Experience conducting Legal research, applying legal principles, theories and practices to analyze and interpret legal issues specifically to determine effect on tax liabilities or financial statements; Experience interpreting the law in situations where there are uncertainties or conflicts in statutes, regulations, case law, or other guidance to determine and apply the appropriate intent of the law in tax situations; and Experience with litigation procedures and making judgments involving matters of law particularly as they relate to resolving tax disputes. Accounting topics include: stockholder equity, income recognition and other special reporting topics; financial characteristics of business entities; journal and ledger entries; present value application; inventory valuation; investments and revenue recognition, auditing standards and generally accepted accounting principles associated with asset and liability measurement and their related effect on net income.


MEET TIME IN GRADE (TIG) REQUIREMENT: For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for.


TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".

For more information on qualifications please refer to OPM's Qualifications Standards.


A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

* We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.

* The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

* This is a bargaining unit position.

* Tour of Duty: Monday-Friday 8:00a.m.-4:30p.m.

* Alternative work schedule, staggered work hours or telework may be available.

* Relocation expenses - No

Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.

This is an Appeals Quality Measurement System (AQMS) Reviewer (Appeals Officer) position. This detail opportunity is only limited to candidates currently in the office of Appeals. Detail opportunity NTE 1 year, may be extended up to 3 years, will NOT be made permanent.

Read more

* Benefits


Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated on the Critical Job Elements (CJE) of the position to be filled, in accordance with Article 13 of the IRS/NTEU National Agreement. Your application will also be rated and ranked among others, based on your responses to the online questions/assessment. Your experience, education, training, prior performance, and awards, relevant to the position being filled, will be considered throughout the hiring process. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.

* Benefits


Review our benefits

* Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

* Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or to present). To ensure you receive full credit for relevant experience, include the hours worked per week. If including Federal service experience, provide pay plan, series and grade, i.e. GS-0301-09. Your resume must NOT include photographs, inappropriate content, or personal information such as age, gender, religion, social security number. If your resume does not contain the required information specified, or contains prohibited information as listed above, your application will be determined incomplete, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips.

* Online Application - Questionnaire responses

* Education - See Education Section above

* Performance Appraisal/Awards - Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

* Registration/License (if applicable) - active, current registration/license

* IRS Reassignment Preference Program (RPP)(if applicable) - You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

* Career Transition Assistance Plan (CTAP)(if applicable) - You MUST submit the required documentation as outlined at: Career Transition Assistance Plan (CTAP). If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.

Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

* How to Apply

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 11/16/2022 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 11/16/2022.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/11709559

* To begin the application process, click the "Apply Online" button.

* You will be re-directed to USASTAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).

* To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 11/16/2022.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https://my.usajobs.gov/Account/Login). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: https://my.usajobs.gov/Account/Login . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Agency contact information

(ERC) Employee Resource Center





Keywords: Department of the Treasury, Oklahoma City , Appeals Officer (Appeals Quality Measurement Systems Reviewer), Accounting, Auditing , Oklahoma City, Oklahoma

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