Customer Account Specialist
Company: C.H. Robinson
Location: Oklahoma City
Posted on: April 28, 2024
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Job Description:
Do your friends describe you as a "people person?" Do you have
customer relations experience? Are you looking for a role that will
give you an opportunity to learn account management, sales, and
operations, and jump start your career with an eye to the next
opportunity? Then you are ready to grow your best self here as a
Customer Account Specialist .
Here's what your day-to-day will look like. You'll build
relationships with customers and collaborate with internal teams to
solve challenging customer problems. You'll lean into our proven
processes and innovative technology platform to manage shipments
while growing your skills in operations, sales, and account
management. As for the future, this role has multiple career paths,
and we love to promote from within.
So what can we do for you?
Our commitment to you begins on day one with our dynamic and
comprehensive onboarding program. This interactive training
jumpstarts your knowledge of our company and industry, helps you
excel here and ensures your proficiency in our systems and
processes. The training is a mix of activities, self-guided
learning, as well as in-office coaching and mentoring. You will
come out of this experience ready to be a part of our success and a
high performing member of the team.
Here, you have the flexibility to create a career that works with
your life. Not to mention a collaborative, welcoming culture,
inclusive employee resource groups, virtual happy hours, networking
events... We could go on and on!
Can you go with the flow?
The ever-changing nature of this global pandemic means our work
model is constantly evolving. No surprise, right? The one certainty
here at C.H. Robinson is that your health and safety are our top
priority. With offices around the globe, we continuously monitor
guidelines and protocols to protect your wellbeing, and the
wellbeing of your family and community.
Long-term, this position offers you the flexibility to work
remotely 1-2 days per week, and your recruiting team will fill you
in on details for your exact position and location in the meantime,
depending on the current situation.
We recognize life's not all about work. That's why our hybrid work
model gives you the flexibility to create a career that works with
your personal and professional goals.
On your next adventure, you'll:
Build and develop relationships with customers to ensure continued
partnership
Communicate shipment updates proactively and accurately ensuring a
customer centric approach Analyze customer inquiries and provide
quality and timely insights and updates to your customers
Proactively identify opportunities to improve operational
efficiency
Respond to customers with a sense of urgency to provide an
excellent customer experience
Leverage C.H. Robinson's global technology platform, Navisphere, to
generate reports, analyze load data and exceed customer
expectations
Network internally with Account Management, Operations, and
Capacity teams
You're a great fit if you have:
High School Diploma or GED equivalent
Previous Customer Engagement Experience
Ability to travel up to 5% (domestically)
Even better if you:
Value a diverse and inclusive work environment
Have basic proficiency in Microsoft Office Suite of Programs
Display attention to detail, accuracy, and problem solving
Exhibit demonstrated negotiation, collaboration, and influencing
skills
Hold a Bachelor's Degree from an accredited college or
university
We value an environment where you can grow by challenging yourself,
and are supported with the potential for internal promotion -
within Sales, Global Forwarding, Operations, Account Management or
other areas - so you can discover new interests, develop your
strengths, and reach your life goals. So what are you waiting for?
Click that apply button.
Questioning if you meet the mark? Studies have shown that women,
people of color, and individuals with disabilities may be less
likely to apply unless they match the job description exactly. Here
at C.H. Robinson, we're building a diverse and inclusive workplace
where all employees feel they belong. If this position excites you,
we welcome you to apply whether you check all the preferred
qualifications or just a few. You may just be our next great
fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative
Action employer. We believe in equality for all and celebrate the
diversity of our employees, customers and communities. We believe
this increases creativity and innovation, drives business growth
and enables engaged and thriving teams. We're committed to
providing an inclusive environment, free from harassment and
discrimination, where all employees feel welcomed, valued and
respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our
benefits support your financial, family and personal goals. We
provide the top-tier benefits that matter to you most,
including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and
team-building opportunities
Dig in to our full list of benefits on OUR CULTURE
(https://jobs.chrobinson.com/culture) page.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the
globe and across industries, from the simple to the most complex.
With $22 billion in freight under management and 19 million
shipments annually, we are one of the world's largest logistics
platforms and rank in the FORTUNE 200. We've been an innovator in
logistics for over 100 years. Our global suite of services
accelerates trade to seamlessly deliver the products and goods that
drive the world's economy. With the combination of our multimodal
transportation management system and expertise, we use our
information advantage to deliver smarter solutions for more than
90,000 customers and 450,000 contract carriers on our platform. Our
technology is built by and for supply chain experts to bring
faster, more meaningful improvements to our customers'
businesses.
As a responsible global citizen, we contribute millions of dollars
to support causes that matter to us and our people. FORTUNE has
named C.H. Robinson one of the World's Most Admired Companies 2024,
showcasing our position as a leader in our industry. Our commitment
to excellence is further affirmed by being named a Great Place to
Work 2023-24 by the Great Place to Work Institute, one of Forbes'
Best Employers for Diversity and one of America's Greatest
Workplaces in 2023 by Newsweek. Join us as we collaborate,
innovate, and work as one global team to make life better and more
sustainable for our customers, communities, and world. For more
information, visit us at www.chrobinson.com .
Keywords: C.H. Robinson, Oklahoma City , Customer Account Specialist, Professions , Oklahoma City, Oklahoma
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